At Surgibasket, we are committed to delivering quality surgical supplies, medical consumables, healthcare products, and equipment to our customers in a reliable and convenient manner. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.
1. Order Processing
Once your order is placed successfully, it will be reviewed and processed by our team. Order processing times may vary depending on product availability, order quantity, payment confirmation, and any additional verification requirements.
- Orders are processed after successful payment confirmation or approval of the applicable payment method.
- Orders containing multiple products may require additional processing time.
- If a product is unavailable or an order requires clarification, our team may contact you using the contact details provided during checkout.
- Orders are subject to product availability and order confirmation.
2. Shipping and Delivery Locations
Surgibasket delivers to serviceable locations supported by our shipping partners. Delivery availability may depend on the destination PIN code, product category, shipment size, and courier service coverage.
Customers should provide a complete and accurate shipping address, including the recipient's name, contact number, PIN code, and any necessary delivery instructions.
3. Estimated Delivery Time
Delivery timelines may vary depending on the destination, product availability, order processing time, and courier service. The applicable estimated delivery timeline, where available, will be communicated during checkout, in the order confirmation, or through subsequent order updates.
- Delivery estimates are indicative and may change due to operational or logistical circumstances.
- Orders containing bulk quantities, specialized equipment, or products requiring additional handling may take longer to dispatch or deliver.
- Delivery may be delayed during public holidays, peak periods, severe weather, transport disruptions, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, may vary according to the order value, delivery location, shipment weight, dimensions, product type, and selected shipping service.
Any applicable shipping fees will be displayed at checkout or communicated to the customer before the order is finalized, where applicable. Additional charges for special handling or bulk shipments may apply when communicated and agreed upon in advance.
5. Order Confirmation and Tracking
Customers should retain their order confirmation for future reference. Where shipment tracking is available, tracking details will be shared through the contact information provided with the order.
- Please allow time for tracking information to become active after dispatch.
- Customers can use the available order tracking facility on our website, where applicable.
- If tracking details are unavailable or the shipment status has not updated for an extended period, please contact our customer support team.
6. Delivery and Receipt of Orders
Customers are responsible for ensuring that someone is available to receive the shipment at the specified delivery address. The courier may require confirmation of receipt or other delivery verification, depending on its procedures.
- Please inspect the outer packaging when the shipment is delivered.
- If the package appears visibly damaged, tampered with, or incomplete, report the issue to our customer support team as soon as possible.
- Customers should verify the delivered products against the order details after receipt.
- Delivery may be affected if the address is incomplete, the recipient is unavailable, or the courier cannot access the delivery location.
7. Incorrect Address or Failed Delivery
Please ensure that your shipping details are accurate before submitting your order. Surgibasket cannot guarantee address changes after an order has been processed or dispatched.
If a shipment cannot be delivered because of an incorrect address, an unavailable recipient, or other delivery-related issues, the courier may attempt redelivery or return the shipment according to its procedures. Any additional shipping or reshipment charges, where applicable, will be communicated to the customer.
8. Delayed, Lost, or Missing Shipments
Although we make reasonable efforts to support timely delivery, delays may occur because of courier operations, weather conditions, transport disruptions, regulatory requirements, or other circumstances beyond our control.
If your order has not arrived within the communicated estimated delivery period, please contact our customer support team with your order number. We will review the available shipment information and assist you with the next steps.
9. Damaged, Incorrect, or Missing Products
If you receive a damaged product, an incorrect item, or an order with missing products, please notify our customer support team promptly after delivery.
- Provide your order number and a clear description of the issue.
- Share photographs of the product and packaging, where relevant and requested.
- Keep the product and its original packaging until the issue has been reviewed.
Claims will be reviewed in accordance with our applicable return, replacement, and refund policies. Any resolution will depend on the nature of the issue and the applicable product terms.
10. Bulk Orders and Specialized Equipment
Orders for bulk quantities, hospital supplies, medical equipment, or products requiring special handling may have different processing and shipping arrangements. Our team may contact customers to confirm availability, delivery requirements, and applicable shipping charges before dispatch.
11. Changes or Cancellation of Orders
Requests to change or cancel an order should be submitted as soon as possible. Changes may not be possible once an order has been processed, packed, or dispatched.
Any approved cancellation, return, or refund will be handled in accordance with our applicable policies and the terms communicated for the order.
12. Contact Us
If you have questions regarding shipping, delivery status, or a shipment-related concern, please contact Surgibasket through the customer support details provided on our website.
Please include your order number and registered contact details when contacting us so that we can assist you more efficiently.
13. Updates to This Shipping Policy
Surgibasket reserves the right to update or revise this Shipping Policy when necessary. Any changes will be published on this page. Customers are encouraged to review this policy periodically for the latest information.