Frequently Asked Questions

Find quick answers to common questions with clear guidance.

Surgibasket is an online e-commerce platform offering a comprehensive range of certified medical and surgical supplies. Our product catalog includes surgical consumables, gloves, syringes and needles, wound care dressings, sutures, catheters, respiratory care equipment, infection control PPE, hospital furniture, and home healthcare products.

Yes, all products listed on Surgibasket are 100% authentic and sourced directly from verified manufacturers and authorized medical brands to ensure high quality, safety, and regulatory compliance.

We supply to a wide range of customers across India, including hospitals, surgical centers, private clinics, nursing homes, healthcare professionals, individual doctors, and retail customers seeking home healthcare products.

Yes, we cater to both high-volume institutional requirements for OT rooms and clinics, as well as individual retail purchases for personal or home care needs.

Under our guaranteed dispatch policy, orders are processed quickly. Delivery usually takes between 3 to 7 business days across PAN India, depending on your shipping destination and order size.

Yes, we offer PAN India shipping services to ensure healthcare essentials reach hospitals, clinics, and residences anywhere in the country.
Once your order is dispatched, you will receive tracking details via email/SMS. You can also track your shipment status directly on our website using the "Track Your Order" option in the navigation menu.
We offer a 100% secure checkout system supporting various payment methods, including Credit/Debit Cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), and popular digital wallets.
Yes, we have dedicated policies for returns, cancellations, and refunds in case you receive damaged, defective, or incorrect items. Please refer to our Cancellation & Refund Policy for detailed guidelines.
You can reach our dedicated customer support team by calling us at +91 889-245-0985 or by emailing us at surgibasket@gmail.com.

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