Last updated: October 14, 2026
At Surgibasket, accessible from https://www.surgibasket.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Surgibasket and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. Information We Collect
When you visit, register, or place an order on Surgibasket, we may collect personal information necessary to fulfill your requests and improve our services. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.
Information we collect includes:
- Personal Identifiable Information: Name, email address, phone number, shipping address, and billing address.
- Account Credentials: Username and password created when registering an account.
- Order & Transaction Details: Products purchased, order history, and payment status (note: full credit/debit card numbers or UPI PINs are processed securely by our payment gateways and are never stored on our servers).
- Technical & Log Data: IP address, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and number of clicks.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our e-commerce platform.
- Process and deliver your orders, send order confirmations, and provide shipping updates.
- Improve, personalize, and expand our website experience and product catalog.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you directly or through customer support, including for updates, promotional offers, and customer service inquiries.
- Send you transactional emails and SMS notifications regarding your account or orders.
- Prevent fraud, detect security threats, and ensure legal compliance.
3. Sharing Your Information
We do not sell, trade, or rent your personal identification information to third parties. We may share information with trusted third-party service providers solely to operate our business and serve you, including:
- Logistics & Courier Partners: To dispatch and deliver surgical supplies and products to your address.
- Payment Gateways: To securely process online payment transactions.
- IT & Analytics Providers: To maintain website security, prevent fraud, and optimize user experience.
- Legal Obligations: If required by law, court order, or governmental regulation.
4. Cookies and Web Beacons
Like any other website, Surgibasket uses 'cookies'. These cookies are used to store information including visitors' preferences, items added to the shopping cart, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You can choose to disable cookies through your individual browser options. However, disabling cookies may affect certain features and functionality of our store, such as cart retention and account login.
5. Data Security
We implement strict security measures to maintain the safety of your personal information. All sensitive payment transactions are encrypted using Secure Socket Layer (SSL) technology. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
6. Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Surgibasket does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
7. Third-Party Privacy Policies
Surgibasket's Privacy Policy does not apply to other advertisers, external payment platforms, or websites linked from our store. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted.
9. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
- Email: surgibasket@gmail.com
- Phone: (+91) 889 245 0985
- Address: #686/1, PJ Extension 8th Main Road, Davanagere, Karnataka - 577002