At Surgibasket, we understand that medical and surgical requirements may change. We aim to process orders as quickly as possible to ensure timely delivery of essential healthcare items.
Order Cancellation Before Dispatch:
- You can cancel your order free of charge if it has not yet been dispatched from our warehouse.
- To cancel, please notify us immediately at surgibasket@gmail.com or call our Customer Support at (+91) 889 245 0985.
- Once approved, the full amount will be refunded to your original payment method.
Order Cancellation After Dispatch:
- Orders that have already been shipped or are out for delivery cannot be canceled directly.
- In such cases, you may refuse delivery at your doorstep or initiate a return upon receiving the shipment as per our Return Policy below.
2. Return & Replacement Policy
Due to the sensitive nature of medical supplies, surgical instruments, and personal hygiene products, returns are subject to strict quality and safety guidelines.
Eligible Conditions for Return / Replacement:
- You received a damaged, defective, or broken product during transit.
- The product delivered is expired or near its expiration date upon arrival.
- You received an incorrect item or an item different from what was ordered.
Non-Returnable Items:
- Opened or used medical consumables (e.g., surgical gloves, masks, syringes, needles, drapes, dressings).
- Products where the seal or original sterile packaging has been broken or tampered with.
- Personal hygiene and baby care products (e.g., adult diapers, wipes, feeding bottles).
3. Return Process
If you receive an item eligible for return, please follow these steps within 7 days of delivery:
- Email us at surgibasket@gmail.com with your Order ID, clear photos/videos of the damaged or incorrect product, and the package label.
- Our quality assurance team will inspect the details and approve the return/replacement request within 24–48 hours.
- Once approved, we will organize a reverse pickup from your address. If reverse pickup is unavailable in your pin code, we will guide you on self-shipping the item back to our warehouse at #686/1, PJ Extension 8th Main Road, Davanagere, Karnataka - 577002.
4. Refund Policy
Once your returned item is received at our facility and successfully passes our quality inspection, your refund will be processed promptly.
Refund Timelines & Mode:
- Prepaid Orders (UPI / Net Banking / Credit Card / Debit Card): The refund amount will be credited back to your original source account within 5 to 7 working days after quality verification.
- Cash on Delivery (COD) / Bank Transfer Orders: You will be requested to provide your bank account details (Account Holder Name, Account Number, IFSC Code) or UPI ID. The refund will be transferred via NEFT/UPI within 5 working days.
5. Contact Us
For any questions or assistance regarding cancellations, returns, or refunds, please reach out to our dedicated support team:
- Phone / WhatsApp: (+91) 889 245 0985
- Email: surgibasket@gmail.com
- Address: #686/1, PJ Extension 8th Main Road, Davanagere, Karnataka - 577002