Shipping:
At Surgibasket, we prioritize fast and reliable delivery across India to ensure your critical medical supplies reach you on time.
- Dispatch Time: Orders are processed and dispatched within 24 to 48 hours of confirmation under our Guaranteed Dispatch policy.
- Estimated Delivery: Standard delivery usually takes 3 to 7 business days depending on your location and pin code.
- Order Tracking: A live tracking link will be shared via Email and SMS as soon as your shipment leaves our warehouse. You can also track your order directly on our site using the 'Track Your Order' page.
- Packaging: All medical and surgical equipment are securely packed in damage-proof packaging to maintain product integrity during transit.
Returns & Refunds:
We take high care in handling certified medical supplies. If you encounter any issue with your delivered shipment, we are here to assist you.
- 7-Day Return Window: You can request a replacement or return within 7 days of delivery in case of damaged, defective, expired, or incorrect products.
- Eligibility Guidelines: Returned items must be unused, in their original condition, and accompanied by original packaging, seals, and tags. Opened sterile consumables or hygiene products cannot be returned due to health and safety regulations.
- Hassle-Free Refunds: Once your return is received and verified by our team, refunds are processed back to your original payment method (or bank account for COD) within 5 to 7 business days.
- Need Assistance? Reach out to our dedicated support team at surgibasket@gmail.com or call (+91) 889 245 0985 for quick return requests.